Over the time that we have been working together, I have always found the team to be adaptable to requests for changes to the workload we provide them. For instance, when we had a need to include maternity cases into their workload, the team were more than willing to take on this work, which enabled us to reduce the backlog in this specialty. The team are also adaptable to the changes in the quantity of work we provide in order to manage our backlog. The team are reliable and complete the work which we have agreed with them. An advantage has been that the team that originally began supporting us has remained in-tact and they are now very experienced in our systems, policies, and procedures for coding...

ACCORD has proven to be an invaluable tool for our organisation. Its ability to comprehensively validate ICD-10 and OPCS-4 coding rules across all our data, rather than relying on manual audit samples, has significantly improved our coding accuracy and efficiency. One of the most impactful aspects of ACCORD is how it encourages coders to raise queries and challenge their coding decisions. This has created an environment of continuous learning and improvement, helping our team approach coding with greater confidence and precision. The detailed audit-ready reports, complete with before-and-after comparisons and full audit trails, have provided transparency and accountability in our processes...